D&D
HOMECARE
New Employee Orientation
A guided, interactive introduction to D&D Homecare expectations, caregiver responsibilities, EVV compliance, and required acknowledgements.
Important:
You must review this entire presentation to unlock the orientation packet for signing.
D&D Homecare, LLC · 4495 Atlanta Hwy Ste 100C, Loganville GA 30052 · 706-349-1455
Orientation roadmap
What this orientation covers
Review each topic before completing the online packet. Priority topics are highlighted for caregivers working in client homes.
EVV and timekeeping
Caregiver responsibilities
Code of ethics
Confidentiality
Hours of work
Things to report
Job description
Caregiver statement
Emergency information
Final signatures
Before you start
Required documents checklist
Have these documents ready before you complete the packet so the office can process your onboarding without delays.
1
Current CNA License
Upload a current copy if applicable.
2
TB / PPD Results
Include chest X-ray if positive.
3
Local Background Check
Provide current results.
4
CPR / First Aid
Submit certification documentation.
5
Driver’s License
Clear color copy required.
6
Social Security Card
Clear color copy required.
7
Two References
Provide contact information.
8
Reliable Transportation
Confirm dependable transportation.
Role overview
Personal Care Assistant
Your primary function is to increase client comfort and provide temporary relief to the family by assisting with personal aspects of care under assigned registered nurse supervision.
Qualifications
1
Approved training or competency
Nurse aide training, recognized competency examination, credentialing program, CNA registry, or qualifying 40-hour private home care training.
2
Core care knowledge
Ambulation, bathing, grooming, toileting, nutrition, infection control, records, and basic first aid/CPR.
Daily duties
A
Assist with ADLs
Personal hygiene, feeding, transfers, ambulation, exercise, meals, and maintaining a clean environment.
B
Coordinate and report
Coordinate care with the primary nurse or clinical manager and report progress or problems.
Stay within the assigned service plan and complete accurate records of visits.
Caregiver statement
Professional trust and safety
Employees acknowledge that they have not been shown by credible evidence to have abused, neglected, sexually assaulted, exploited, deprived, or seriously injured a person through intentional or grossly negligent misconduct.
S
Safety
Protect clients from harm, neglect, and exploitation.
T
Trust
Act in a way that supports client dignity and agency standards.
R
Responsibility
Report concerns through the proper supervisory channels.
Confidentiality
Protect client and agency information
1
Client records are confidential
Do not disclose sensitive client, employee, or agency information without proper guidance and authorization.
2
Use information only for service delivery
Client records and agency data are provided for delivering care and remain property of D&D Homecare.
3
Violations have consequences
Breaches of confidentiality may result in termination and/or legal action.
Employees sign to confirm they have read, understand, and agree to comply with the confidentiality statement.
Code of ethics
What employees must not do
01
No false documentation
Never document activities as completed when they were not.
02
No unauthorized tasks
Do not perform activities outside the care plan.
03
No gifts or money
Do not accept gifts, tips, borrow, or lend money/items.
04
No personal use
Do not use client phone, car, food, or home for personal reasons.
05
No visitors
Do not bring relatives, friends, pets, or other visitors.
06
No unsafe conduct
Do not report under the influence, smoke in the home, or remain after services are complete.
Failure to follow the code of ethics can result in disciplinary action up to and including termination.
Non-compete agreement
Client relationships must remain through the agency
It is against D&D Homecare policy for a client to directly hire a D&D employee, and employees must not solicit clients into hiring them directly.
During employment
Employees may not directly or indirectly solicit agency clients for private work.
After employment
The agreement applies for one year after employment ends, according to the packet language.
The packet lists a placement fee of $3,000.00 if this agreement is broken.
Emergency information
Keep emergency contacts updated
Employees complete emergency information so the agency has accurate contact details on file and can review updates at least annually.
N
Name and DOB
Employee identifying details.
A
Address
Current address information.
P
Phone and email
Best contact methods.
E
Emergency contacts
Relationship, address, phone, email, and other contact information.
EVV and timekeeping
Clock in and out at the client location
EVV Visit
Client location verified
Start Visit
Services documented
End Visit
Client signature captured
1
Use the designated EVV system
Clock in and out at the client’s location for each scheduled service.
2
Late or missed clock-ins require documentation
Record missed clock-ins immediately in the EVV app and submit signed verification as required.
3
Do not clock in too early
Employees are not permitted to clock in more than 5 to 10 minutes before the scheduled shift.
4
Client signatures matter
Billable services require proper clock-in/out, client signature, and all required documentation.
Fraud prevention
Accurate EVV records are required
Falsifying time records, claiming hours not worked, or manipulating EVV data is treated seriously in the packet.
F
Possible fines
The packet lists fines up to $100,000 per violation.
L
Legal consequences
The packet lists imprisonment of up to 10 years.
T
Termination
Fraudulent timekeeping may lead to employment termination.
D
Disqualification
Permanent disqualification from Medicaid-funded services may apply.
Incomplete or unverifiable services cannot be billed and may result in non-payment.
Hours of work
Schedules depend on client needs
1
No guaranteed 40 hours
D&D Homecare does not guarantee CNA/PCA/PSA employees will receive 40 hours per week.
2
Schedules may change
Hours depend on client needs, scheduling availability, care-plan changes, and agency operations.
3
Weekend flexibility may be needed
If a client’s schedule changes to include weekend care, employees are expected to adjust as needed.
Flexibility is essential to ensure quality care.
Things to report
When in doubt, report it
H
Hospitalization
Services cannot be provided while a client is in the hospital.
C
Condition changes
Report progress, decline, and abnormal observations.
A
Accidents or injuries
Report accidents, bruises, swelling, lacerations, or skin breaks.
M
Missed services
Report when the client does not receive services for any reason.
S
Schedule changes
Report leaving early or staying longer than scheduled.
R
Risk concerns
Report suspected abuse, neglect, or contact with communicable disease.
Caregiver Acknowledgement
I acknowledge I have viewed the orientation presentation.
Enter the caregiver's name and check the acknowledgement box to reveal the Adobe forms.
Ready
D&D Homecare Onboarding Packet